Project Overview

ORGsight conducted a work analysis project for a health centre to align operational job descriptions across 42 distinct roles spanning more than 10 departments. Consulted 131 stakeholders through 22 individual interviews and 25 focus groups, including subject matter experts and position holders. This initiative aimed to address inconsistencies in job descriptions that had created role ambiguity and challenges in staff orientation and training.

Program Objectives

1. Clarify Role Expectations: Standardise job descriptions to ensure clear communication of responsibilities, expectations, and reporting structures.
2. Enhance Operational Effectiveness: Address role ambiguity and improve staff orientation, training, and collaboration.
3. Identify Process Improvements: Highlight inefficiencies and provide actionable recommendations to enhance operational workflows.

Scope of Work

• Reviewed and analysed existing job descriptions for inconsistencies.
• Conducted stakeholder engagement through interviews and focus groups.
• Collaborated with department heads to ensure alignment and buy-in.
• Delivered standardised job descriptions and process improvement recommendations.

Results & Impact

• Enhanced Role Clarity: Standardised job descriptions improved understanding of roles and responsibilities among staff, reducing ambiguity.
• Improved Training and Orientation: Clear expectations and responsibilities facilitated more effective onboarding and training processes.
• Operational Improvements: Recommendations provided actionable insights into process inefficiencies, enabling better resource allocation and workflow optimisation.
• Increased Collaboration: A consistent understanding of roles fostered a culture of transparency and teamwork within the health centre.

Why This Matters

This work analysis project demonstrates ORGsight’s capability to drive operational improvements through tailored solutions that align roles with organisational needs. By engaging stakeholders and addressing critical inefficiencies, the initiative enhanced operational effectiveness, improved staff satisfaction, and strengthened collaboration.

For organisations seeking to optimise their workforce and improve role alignment, ORGsight’s approach delivers measurable results and lasting impact.