Project Overview
ORGsight collaborated with a K-12 private school to implement a Continuous Listening Project aimed at enhancing stakeholder engagement and informing strategic planning. Initiated in 2021, this ongoing initiative involves annual surveys of key groups—including employees, students, families, and alumni—to gather invaluable feedback for continuous improvement.
Program Objectives
- Align Strategic Planning: Collect insights to shape and refine the school’s strategic plan, ensuring it meets stakeholder needs.
- Enhance Stakeholder Engagement: Foster a culture of openness and responsiveness by actively seeking and acting on feedback.
- Drive Continuous Improvement: Utilise feedback to identify areas for enhancement across various aspects of the school community.
Scope of Work
- Survey Design and Implementation: Developed and administered annual surveys tailored to each stakeholder group.
- Data Analysis and Reporting: Analysed survey data to extract actionable insights and presented findings to school leadership.
- Strategic Alignment: Assisted in integrating feedback into the school’s strategic planning processes.
- Ongoing Support: Provided continuous support to adapt the initiative based on evolving stakeholder needs.
Implementation Details
- Employee Engagement Surveys: Evaluated staff satisfaction and identified professional development opportunities.
- Student Engagement Surveys: Measured student satisfaction and pinpointed areas for enhancement.
- Family Surveys: Gathered feedback on communication and support services from families and carers.
- Alumni Surveys: Collected insights into the experiences of former students to inform future improvements.
Results & Impact
- Informed Strategic Planning: Insights from the surveys directly influenced the development of a three-year strategic plan aligned with stakeholder expectations.
- Improved Engagement: The initiative fostered a culture of openness, leading to increased trust and engagement among stakeholders.
- Targeted Improvements: Identified specific areas for enhancement, enabling the school to implement targeted initiatives that address stakeholder concerns.
- Enhanced Communication: Strengthened communication channels between the school and its community, promoting transparency and collaboration.
Why This Matters
The Continuous Listening Project exemplifies how educational institutions can leverage stakeholder feedback to drive strategic and operational improvements. By systematically gathering and acting on insights from its community, the school demonstrates a commitment to responsiveness and continuous enhancement, serving as a model for others in the education sector.